Devices and compatibility

Open your settings and look for "Add eSIM". iPhone: Settings → Mobile Service → Add eSIM. Android: Settings → Network & internet → SIMs → Add eSIM. If the option is there, your phone takes an eSIM.

Second check — is it unlocked? iPhone: Settings → General → About → Carrier Lock should say "No SIM restrictions". Android: ask your carrier or the shop that sold the phone. A locked phone refuses a travel eSIM even when everything else is right.

iPhone: XR, XS and every newer model, including the eSIM-capable iPhone SE models. iPhone X, 8 and older have no eSIM.

Android: Most recent Google Pixel and Samsung Galaxy flagships and a growing number of others — but the same model can differ by the country it was sold in. Check the settings, not the model name.

No eSIM on your phone? Install the plan on another eSIM phone and share its data with personal hotspot — every plan allows it.

I bought a plan and my phone can't take it. If the eSIM is not installed, we refund in full on request.

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The iPhone XR and XS and everything newer: the 11, 12, 13, 14, 15, 16 and 17 families with their mini, Plus, Pro and Pro Max models, the iPhone Air, the 16e and 17e, and the iPhone SE from its second generation. That is a fact about the hardware.

Where the phone was sold matters. iPhones sold in mainland China take two physical SIM cards and have no eSIM, except the iPhone Air and the 17e. In Hong Kong and Macao only some models have eSIM: the 17 family, the Air, the 16e and 17e, the 13 mini, the 12 mini and the iPhone SE.

iPhones sold in the United States since the iPhone 14 have no SIM tray at all. They are eSIM only, and they take a travel eSIM like any other.

The iPhone X, the 8 and anything older have no eSIM at all, and nothing we sell will work on them.

To check your own iPhone: Settings → General → About. If it shows an EID number, the phone has eSIM.

The one-tap install button on the order page needs iOS 17.4 or later. Older iPhones with eSIM use the QR code or the manual details instead.

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Google Pixel: every model from the Pixel 4 on. The Pixel 3a has eSIM except when bought in Japan or with Verizon service; the Pixel 3 only when bought outside Australia, Japan and Taiwan and not locked to a US or Canadian operator.

Samsung Galaxy: the S series from the S20, the Note 20, every Z Fold and Z Flip, and some A-series models such as the A54. Not every country's version has it: Galaxy phones from mainland China, Hong Kong and Taiwan have no eSIM, the US versions of the S20, S21 and Note 20 Ultra have none, and most models sold in South Korea have none before the S23.

Other makers — Motorola, OnePlus, Oppo, Xiaomi, Sony and more — have eSIM on many recent flagships and on few budget models. There is no single list, because it varies by model and by the country the phone was sold in.

So check the phone rather than the model name. Dial *#06#: if an EID number appears, the phone has eSIM. Or look in the settings — Settings → Network & internet → SIMs on most phones, Settings → Connections → SIM manager on a Samsung — for Add eSIM.

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On an iPhone: Settings → General → About → Carrier Lock. It should say "No SIM restrictions".

On Android there is no single reliable screen. Ask whoever sold you the phone, or ask your carrier directly whether it is unlocked for other networks.

A quick test on any phone: put in a SIM card from a different operator, a friend's for example. If the phone asks for an unlock code or says the SIM is not supported, it is locked.

Phones bought on a contract or a payment plan are the ones most often locked. Phones bought outright from the maker usually are not.

Nothing in any phone reports this to an app or a website, so we cannot check it for you. A locked phone refuses a travel eSIM even when everything else is correct.

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Ask your carrier to unlock it. Most will, once the phone is paid off or a contract term has passed, and it is usually free.

Do it before you buy a plan. A locked phone will take your money and then refuse the eSIM, and an installed eSIM is not refundable.

If you have already bought and not installed, we refund in full on request.

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Then nothing we sell will work on it. There is no adapter and no workaround: the chip has to be in the phone.

You can install the plan on a different eSIM-capable phone and use that one for data, then share it to your own phone over a personal hotspot, which every plan allows.

Check before you pay. If you have bought and not installed, we refund in full on request.

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On a cellular iPad, yes. Wifi-only models have no mobile hardware and cannot take any SIM, eSIM included.

Install it the same way as on an iPhone, from the iPad’s own mobile data settings, and remember the plan carries data only.

One plan, one device. An eSIM installed on an iPad is not on your phone.

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On any device that supports eSIM and is not locked, the install works the same way. Some laptops and travel routers do.

The simpler route for a laptop is a personal hotspot from the phone holding the plan. Almost every plan allows it, and each plan’s details say so.

Our plans are for personal use on one device. Running a travel router as a service for other people is not what they are sold for.

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Yes, and that is the normal arrangement. The travel eSIM is a second line: it carries data while your own line keeps your number for calls and texts.

You choose which line does what in your phone’s settings — mobile data on the travel line, calls on your own.

A phone with one physical SIM slot and eSIM support handles this fine. Nothing has to come out.

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Usually, as long as that model has eSIM and is not locked. Both depend on where it was sold.

Some models sold in mainland China have no eSIM hardware, and some sold elsewhere in Asia differ from the international version.

The reliable test is the phone in your hand: if its settings offer to add an eSIM, it has one.

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