Plans, data and speed

There is no total allowance to run out. Data keeps working for every day of the plan, and you are never cut off and never asked for more money.

Each day includes an amount that runs at full speed. Once a day passes that amount, the connection carries on at the slower speed the plan states, until the next day begins and full speed returns.

Both numbers are printed on every plan before you pay: how much runs at full speed each day, and what speed it continues at. We do not hide either in a fair-use footnote.

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It depends on the plan, and every plan says. That daily figure is the main thing that separates one unlimited plan from another at the same destination.

The shelf runs from a few hundred megabytes a day at the cheap end up to several gigabytes a day in Pro Store. Pick the one that matches how you actually use your phone.

The amount resets at the start of each new day of the plan. Nothing rolls over.

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The connection keeps working, at the reduced speed printed on that plan, for the rest of that day. Nothing stops and nothing is charged.

At the start of the next day of the plan, full speed comes back on its own. You do nothing.

The reduced speed is enough for messaging, maps and browsing. Video at that point depends on the plan: the faster continued speeds handle it, the slower ones will struggle.

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Not for ordinary use. An unlimited plan slows after the daily amount rather than stopping, and there is no total cap to hit.

What can end a plan is using it in a way it is not for: reselling or sharing it, running machine-to-machine traffic, or using it for something illegal. The networks we buy from require that, and it is in the Acceptable Use rules.

Plans are for your own personal use on one phone.

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For most plans, when the eSIM first connects to a network at the destination — not when you buy it, and not when you install it.

That is why installing at home on wifi costs you nothing: the plan waits until you arrive.

Some plans work differently, and each plan page says which. If your dates are tight, read that line before paying.

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Validity is counted in days from the moment the plan started, and it ends at the same time of day on the last day. A seven-day plan that started at 14:00 on Monday ends at 14:00 the following Monday.

It is not a calendar count. Landing in the evening does not cost you that day.

After that the eSIM stops carrying data and nothing further is charged.

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No. Unused data does not roll into the next day or the next plan, and it is not refunded.

On an unlimited plan this barely matters: there is no pot to waste, only a daily full-speed amount that resets.

On a fixed-data package it matters more. Buy the size you will use rather than the size that feels safe.

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The eSIM stops carrying data. Nothing is charged after that, and nothing renews by itself.

Some eSIMs can have more added to them — more days on an unlimited plan, more data on a fixed-data one. Your order page shows what your own network will accept.

Where nothing can be added, buying again is the way to carry on. That is a new eSIM to install.

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Sometimes. Your order page lists what the network behind your own eSIM will accept, under "Add more to this eSIM". On an unlimited plan that is more days; on a fixed-data plan, more data.

It goes onto the eSIM already in your phone, so there is nothing new to install.

If the list is empty, this eSIM cannot be extended and a fresh plan is the way on. If the network turns a top-up down, you are not charged and we say so.

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No. There is no subscription and nothing renews by itself. You pay once for a plan and that is the end of it.

Nothing is stored to charge you again, and there is no membership to cancel.

If you want more days, you add them or buy again, deliberately.

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Where the plan, the local network and your phone all support it. Each plan states the fastest network technology it can use at that destination.

Your phone has to support 5G on that band, and the place you are standing has to have 5G coverage. Both are outside what we control.

A plan that can only reach 4G at a destination says so before you pay, rather than after.

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The local operators the plan lists. Where the network publishes their names, the plan page and the destination page show them.

Your phone picks whichever of them is strongest where you are standing, the same way a local phone does. You do not choose an operator when you buy.

If the automatic choice is picking badly, you can select a network by hand in your phone’s settings.

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Inside the daily full-speed amount, yes, at whatever the local network can deliver.

After that amount is used, it depends on the plan’s continued speed. The faster continued speeds carry video; the slower ones are for messaging, maps and browsing rather than streaming.

If video matters to your trip, pick a plan with a larger daily amount and a faster continued speed. Both numbers are on every plan.

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These are the speeds our unlimited plans keep after the daily full-speed amount. Each plan states its own, next to its price.

512 kbps is usually enough for maps and directions, messaging, email, ride and booking apps, music and voice calls over WhatsApp or similar apps. Pages with many pictures load more slowly.

1 Mbps is usually enough for all of that, plus video calls and standard-definition video.

5 Mbps is usually enough for high-definition video, large photo uploads and a personal hotspot shared with a laptop.

These are typical figures, not promises. The real speed depends on coverage, how busy the network is and the app itself, and several devices on one hotspot divide the speed between them.

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Yes, if you buy a regional or global plan. One eSIM then covers every country in that bundle, and you do not change anything when you cross a border.

Every bundle page lists the countries inside it. Read the list rather than trusting the name: what counts as "Europe" differs between bundles, and finding that out after buying is an expensive surprise.

A single-country plan works only in that country. Outside it, there is no service.

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The cheapest plan is not always the best one, and the shop says so. Where several plans compete on one shelf, the best deal is marked: the one running at the fastest continued speed anyone there offers, at the lowest price among those.

That badge is worked out from the live prices, not written down by us. If the prices move, it moves.

If it would land on every row it lands on none, because a badge on everything says nothing.

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Often, yes. Most travel eSIMs reach the internet through another country, so websites and apps see that country — the IP location — and not the one you are standing in. Your phone still uses the local networks wherever you are.

Hong Kong is a common IP location for plans sold in Asia. That is why a site can think you are in Hong Kong while you are in Japan, Thailand or Vietnam.

Where the network states it, each plan names its IP location. Where a destination is sold through more than one, "Choose your IP" lists them, each with its own price, so you can pick the one you need.

It matters for anything that decides by IP address: streaming catalogues, bank logins, local prices and some apps.

Where a plan publishes nothing, we show nothing. That is a silence from the network and not a promise either way — ask us before you buy if it decides your purchase.

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