My eSIM

Your order and your eSIM

I closed the page with my QR code. Is my eSIM gone?

No. The eSIM exists and is yours. What you have lost is the quick way back to it.

If you gave an email address, the same details are in your inbox. If you did not, open the find page and enter the order number.

If you have lost the order number too, write to us. Support can find an eSIM from the last four digits of its ICCID once it is installed, or from the payment.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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