My eSIM

Devices and compatibility

My phone is carrier-locked. What can I do?

Ask your carrier to unlock it. Most will, once the phone is paid off or a contract term has passed, and it is usually free.

Do it before you buy a plan. A locked phone will take your money and then refuse the eSIM, and an installed eSIM is not refundable.

If you have already bought and not installed, we refund in full on request.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

More about this

← Back to Devices and compatibility · All help topics

Still need help?

Ask us — a person answers, usually within one working day.

Contact support →