My eSIM

Your order and your eSIM

Can I take back an eSIM I gave away?

Before they install it, yes. A new link replaces the old one, and closing it stops the old one working.

After they install it, no. The eSIM is on their phone, the plan is running, and nothing we could do would look like taking it back — so the order page stops offering it and says why.

The link is shown once. If it was lost in forwarding, make a new one.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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