My eSIM

Your order and your eSIM

How do I delete my account?

From inside your account, in a few seconds. The page on deleting an account sets out each step and what happens.

If you cannot reach it — a lost phone, say — write to us from the address the account uses and ask. A person reads it and answers.

Your sign-in is removed straight away and ordinary personal data within seven days.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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Ask us — a person answers, usually within one working day.

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