My eSIM

Payments and refunds

Why did the price change before I paid?

The catalogue behind the shop can be re-priced while you are on the page. When that happens, the total changes, the button says the new number, and you press it again at that number.

A price that has gone up is never charged quietly. Nothing is taken until you press the button showing the price you have been shown.

Pressing again buys at the price you confirmed, not at another one.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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