My eSIM

Payments and refunds

My payment was declined. What now?

The reason comes from your bank, not from us, and the checkout shows what they said. A foreign online purchase is the commonest thing they block.

Try another card or one of the wallets offered, or approve the purchase in your banking app and try again.

If the order was created but not paid, nothing was charged and no eSIM was issued. If you see a charge with no eSIM, send us the order number.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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