My eSIM

Payments and refunds

Can I get a refund if I bought the wrong plan?

If you have not installed it, yes — in full, on request. Ask before you install, not after.

If it is already installed, no. The plan is tied to your phone by then, even if you never used it.

So check the destination and the dates on the order page before you install. That is the moment the decision becomes final.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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