My eSIM

Installing your eSIM

My QR code will not scan. What do I do?

Use the manual details on the same order page instead. They install exactly the same eSIM and do not need a camera.

If you are scanning from the phone that is displaying the code, that is the problem: screenshot the code and pick the picture from your photos when asked to scan.

A code that was already scanned once cannot be scanned again. If the eSIM is already on a phone, it is installed and there is nothing more to do.

Brightness helps too — turn the screen showing the code up, and hold the phones a little further apart.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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