My eSIM

Getting started

Do I need to install an app?

No. Buying, installing and managing an eSIM all happen on the website, in your phone’s own browser and its own settings.

The eSIM itself is installed by your phone, not by any app of ours — on an iPhone through Settings, on Android through Settings.

Nothing on your order page needs an app to open, including the QR code and the one-tap install link.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

← Back to Getting started · All help topics

Still need help?

Ask us — a person answers, usually within one working day.

Contact support →