My eSIM

When you land

Why does my data usage look wrong?

The figure we show comes from the network, and networks report late — sometimes by hours. A quiet morning can look like a quiet week.

Your phone’s own counter updates immediately, so use that when you need to know what is happening right now.

If the two disagree by a large margin after a day has passed, send us the order number and what each one says.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

More about this

← Back to When you land · All help topics

Still need help?

Ask us — a person answers, usually within one working day.

Contact support →