My eSIM

Payments and refunds

Do I have a right to withdraw from the purchase?

Where the law of your place of residence gives you a withdrawal period for digital services, it applies.

Installing the eSIM is your request to start the service immediately, and at checkout you are asked to confirm that separately — never by a pre-ticked box. After that the refund rule above governs.

Until you install, the ordinary rule already gives you a full refund on request, which is at least as good.

Something different on your phone or your plan? Your plan’s own instructions come first. Ask us →

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